George Mathew - Fractional CDO, Digital Transformation & AI Expert
I’m an AI Evangelist and Digital Innovation Leader with 20+ years of experience across Australia, the US, Europe and Asia. I help organisations turn AI & digital innovation into real outcomes - better experiences, new revenue, scaled efficiency & productivity.
What I do Linkedin
- Modernise core capabilities for the AI era
- Guide complex digital & AI decisions with empathy and evidence
- Engage boards, the C-suite, executives & teams to advise, coach and mentor
- Deliver conference keynotes, write extensively & deliver podcasts to a global C-level audience
- Give back. Currently supporting Sports Mentoring Infusion.
Areas of Expertise
Strategic Vision
Engaging clients in compelling vision of technology-led transformations and delivering on promises. Developing roadmaps and plans tailored to customers' business goals.
Digital & AI Implementation
Institutionalising AI, Emerging Models, ML, NLP - techniques and digital transformation best practices. Over 6 years of AI product development and successful commercialisation in enterprise B2B SaaS.
Portfolio Management
Managing portfolios and driving growth through a combination of sales, consulting and implementation strategy. Delivered Practice Growth of USD 30mn/year with 20-30% growth.
Leadership
Stakeholder Management, Engagement Management, and Organisational Change. Experienced in BFSI, Healthcare, Telco & Asset heavy industries.
Career Journey
1
LexX Technologies
(2019-2025)
Vice President, Product, Sales & Delivery. Founding team member establishing LexX as a Boeing-cofunded AI software provider for maintenance, repair and overhaul solutions.
2
Cochlear Limited
(2017-2018)
Executive Consultant & Digital Program Manager leading global large-scale digital transformation programs within the iconic Australian biotech brand.
3
IBM Global Services (2016-2017)
Partner, Financial Services leading IBM's Digital and Cognitive Computing Practice Sales & Delivery.
4
Infosys Limited
(2001-2016)
Multiple senior roles including Senior Director Digital Experience Practice, Regional Manager Products, and Sr Principal Consultant at Infosys Consulting.
Domain Experience
Specialities: Consumer, channels, content and commerce strategies
Customer Experience Strategy - Creation & Execution
Content Syndication Operating Models - reduction of cycle times from 2 weeks to 1 day, global and regional nuances.
Personas, Archetypes, Journeys, Moments of Truth
Digital front-end design, UX & execution
Functional Experience: Sales, Marketing & Customer Service
Sales & Marketing Platforms - implementation of funnels, product marketing and consumer marketing journeys
Contact Center Transformation targeting FCR, AHT, over-all NPS, addressing agent efficiency and call volume reduction
Industries: Healthcare, Banking, and Telecommunications
Retail banking and telco app - design to requirements
Telco Order creation, provisioning and fulfilment processes
Health care - patient journeys, clinic finders
Maintenance, Repair and Overhaul (MRO) workflows across Aviation, Maritime, and Wind Turbine industries
Reduction of troubleshooting cycle times
Technician workflows and automation
Workshop workflows and automation
Start Up Experience
Value Realisation
Exported and Implemented over 10 AI solutions with proven ROI
Customer Growth
Secured 4 long term repeat contracts from international customers
Product Innovation
Launched 3 core native AI products - xAssist, xLive, xDataFusion
Founding team member at LexX Technologies, a Boeing cofunded AI software provider. Championed growth of the company pioneering artificial intelligence to revolutionise maintenance, repair and overhaul of aviation, maritime, renewables and defence machinery, assets and equipment.
Digital Transformation Experience
Strategy
Visioning, Design Thinking, Business Analysis, Blueprinting & Roadmaps
Implementation
Design of Programs, Project and initiatives
Optimization
Process Improvement, Performance Enhancement, Value Realization
Innovation
Emerging Technologies, AI Solutions, Digital Product Development
Proven expertise in leading global large-scale digital transformation programs within complex organisational environments, balancing competing business priorities and multiple stakeholder interests across various industries.
Product & Platform Experience
1
2019-2025
Product & Product Commercialisation
Spearheaded the commercialization and development of the AI product suite at LexX including xAssist, xLive, and xDataFusion, pioneering AI solutions for various industries.
2
2017-2018
Global Platform Roll out
Managed significant global digital transformation programs, enhancing operational efficiency and customer engagement at Cochlear
3
2016-2017
Platform as a service
Led the development of the Banking in a Box platform, a key financial services solution at IBM Global Services.
4
2011 - 2014
Products and Platforms
Led the Platform & Products Practice for the Asia Pacific Region at Infosys Ltd
George has a deep understanding of the product lifecycle, from initial concept to successful commercialisation, with a strong focus on AI-driven solutions and digital platforms.
Consulting Leadership Experience
Partner, Financial Services (2016-2017)
Digital & Cognitive Computing Practice lead at IBM Global Services, Financial Services ANZ
Senior Director (2014-2016)
Digital Experience Practice Lead for Financial Services Asia Pacific at Infosys Limited
Regional Manager (2011-2014)
Products, Platforms & Solutions for Asia Pacific region at Infosys Limited
Senior Principal (2006-2011)
Infosys Solutions Consulting across Sydney and Toronto offices
Principal (2001-2006)
Infosys Labs leading business transformation initiatives
At Infosys, George managed a US$ 30 million portfolio with approximate team of 150 people delivering solutions around digital customer experience, commerce, channels and integration services. He was recognized as an Infosys Leader – among the top 1% of employees identified and recognised companywide.
Qualifications & Training
Leadership Development
- THE DIRECTOR INSTITUTE Directorship and Entrepreneurship
- THEATRE OF LEADERSHIP Excellence in Leadership
- INFLUENCE AT WORK Principles of Persuasion
Technical & Business Skills
- STANFORD UNIVERSITY, D-SCHOOL Design Thinking
- GOOGLE ACADEMY Google Analytics Fundamentals
- JHW PTY LIMITED Advanced Consulting Practices
Professional Development
- KARRASS Advanced Negotiation Skills
- AUSTRALIAN INSTITUTE OF MANAGEMENT Change Management
- MAHATMA GANDHI UNIVERSITY Bachelor of Technology, Electrical & Electronics Engineering
Key Achievements
6+
Years in Nascent AI Solutions
AI product management and successful commercialisation in the enterprise B2B space
$30M
Annual Growth
Delivered Portfolio Growth of up to USD 30mn/year with 20-30% growth
50+
Digital & AI Solutions
Including over 20 AI solutions for global clients
Top 1%
Recognition
Infosys Leader – Top 1% of employees recognised companywide
Industry Experience
Financial Services
Extensive experience in digital transformation for banking and financial institutions. Led IBM's Digital and Cognitive Computing Practice Sales & Delivery for Financial Services and managed a BFSI portfolio at Infosys.
Healthcare & Biotech
Led digital transformation programs at Cochlear Limited, Australia's iconic biotech brand. Experience with Life Sciences vertical at Infosys delivering digital solutions and services.
Aviation & Maritime
Pioneered AI solutions for maintenance, repair and overhaul of aviation, maritime, renewables and defence machinery at LexX Technologies, a Boeing cofunded AI software provider.
Contact George Mathew
Location & Contact Information
Sydney, NSW – Australia. Open to travel | Remote | Hybrid
Phone: +61 488398183
Email: contact@georgeebymathew.com
Speaking & Consulting Inquiries
As entrepreneurial leader with a passion for innovation and thought leadership, George enjoys speaking at industry events and conferences. He welcomes speaking and consulting inquiries.
Connect on Linkedin
Follow George's announcements, thoughts, insights on digital transformation and AI implementation on Linkedin