- Modernise core capabilities for the AI era
- Guide digital & AI decisions with empathy and evidence
- Engage boards, the C-suite, executives & teams through advisory, coaching and mentoring
- Set up Innovation programs and initiatives for Success, and oversee progress.
- Evangelise Ethical AI through conference keynotes, writing extensively & podcasting to a global C-level audience
Domain Experience
Specialities: Consumer, channels, content and commerce strategies Customer Experience Strategy - Creation & Execution Content Syndication Operating Models - reduction of cycle times from 2 weeks to 1 day, global and regional nuances. Personas, Archetypes, Journeys, Moments of Truth Digital front-end design, UX & execution Functional Experience: Sales, Marketing & Customer Service Sales & Marketing Platforms - implementation of funnels, product marketing and consumer marketing journeys Contact Center Transformation targeting FCR, AHT, over-all NPS, addressing agent efficiency and call volume reduction Industries: Healthcare, Banking, and Telecommunications Retail banking and telco app - design to requirements Telco Order creation, provisioning and fulfilment processes Health care - patient journeys, clinic finders Maintenance, Repair and Overhaul (MRO) workflows across Aviation, Maritime, and Wind Turbine industries Reduction of troubleshooting cycle times Technician workflows and automation Workshop workflows and automation
Digital Transformation Experience
Strategy Visioning, Design Thinking, Business Analysis, Blueprinting & Roadmaps Implementation Design of Programs, Project and initiatives Optimization Process Improvement, Performance Enhancement, Value Realization Innovation Emerging Technologies, AI Solutions, Digital Product Development Proven expertise in leading global large-scale digital transformation programs within complex organisational environments, balancing competing business priorities and multiple stakeholder interests across various industries.
Product & Platform Experience
2019-2025 Product & Product Commercialisation Spearheaded the commercialization and development of the AI product suite at LexX including xAssist, xLive, and xDataFusion, pioneering AI solutions for various industries. 2017-2018 Global Platform Roll out Managed significant global digital transformation programs, enhancing operational efficiency and customer engagement at Cochlear 2016-2017 Platform as a Service Development Led the development of the Banking in a Box platform, a key financial services solution at IBM Global Services. 2011 - 2014 Products and Platforms Led the Platform & Products Practice for the Asia Pacific Region at Infosys Ltd George has a deep understanding of the product lifecycle, from initial concept to successful commercialisation, with a strong focus on AI-driven solutions and digital platforms.
Consulting Leadership Experience
Partner, Financial Services (2016-2017) Digital & Cognitive Computing Practice lead at IBM Global Services, Financial Services ANZ Senior Director (2014-2016) Digital Experience Practice Lead for Financial Services Asia Pacific at Infosys Limited Regional Manager (2011-2014) Products, Platforms & Solutions for Asia Pacific region at Infosys Limited Senior Principal (2006-2011) Infosys Solutions Consulting across Sydney and Toronto offices Principal (2001-2006) Infosys Labs leading business transformation initiatives At Infosys, George managed a US$ 30 million portfolio with approximate team of 150 people delivering solutions around digital customer experience, commerce, channels and integration services. In 2015, he was recognised as an Infosys Leader – among the top 1% of employees identified and recognised companywide.
Start Up Experience
Value Realisation Exported and Implemented over 10 AI solutions with proven ROI Customer Growth Secured 4 long term repeat contracts from international customers Product Innovation Launched 3 core native AI products - xAssist, xLive, xDataFusion Founding team member at LexX Technologies, a Boeing cofunded AI software provider. Championed growth of the company pioneering artificial intelligence to revolutionise maintenance, repair and overhaul of aviation, maritime, renewables and defence machinery, assets and equipment.
Key Achievements
Years in Nascent AI Solutions AI product management and successful commercialisation in the enterprise B2B space Annual Growth Delivered Portfolio Growth of up to USD 30mn/year with 20-30% growth Digital & AI Solutions Including over 20 AI solutions for global clients Recognition Infosys Leader – Top 1% of employees recognised companywide
- THE DIRECTOR INSTITUTE Directorship and Entrepreneurship
- THEATRE OF LEADERSHIP Excellence in Leadership
- INFLUENCE AT WORK Principles of Persuasion
- STANFORD UNIVERSITY, D-SCHOOL Design Thinking
- GOOGLE ACADEMY Google Analytics Fundamentals
- JHW PTY LIMITED Advanced Consulting Practices
- KARRASS Advanced Negotiation Skills
- AUSTRALIAN INSTITUTE OF MANAGEMENT Change Management
- MAHATMA GANDHI UNIVERSITY Bachelor of Technology, Electrical & Electronics Engineering
Contact George Mathew
Book an Appointment Location & Contact Information Sydney, NSW – Australia. Open to travel | Remote | Hybrid Phone: +61 488398183 Email: contact@georgeebymathew.com Speaking & Consulting Inquiries As entrepreneurial leader with a passion for innovation and thought leadership, George enjoys speaking at industry events and conferences. He welcomes speaking and consulting inquiries. Connect on Linkedin Follow George's announcements, thoughts, insights on digital transformation and AI implementation on Linkedin